Return to NETL Home
 
Go to US DOE
 

Adobe Acrobat Reader
Trouble Shooting PDF Files

Issue
When you try to open a PDF file sent or received via an e-mail application or America Online (AOL), Adobe Acrobat Reader or Acrobat Exchange returns the error, "There was an error opening this document. File does not begin with '%PDF-'." The PDF file has a .mim extension rather than a .pdf extension.

Solution
Please refer to the "Error '...File does not begin with '%PDF-' When Opening PDF File Sent Via E-Mail" in the Technical Solutions Database from Adobe Systems, Inc.